Datenschutzerklärung

Herbal Remedies for Animals Ltd (T/A Phytopet)
Last updated: [insert date]

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or purchase natural pet supplements and pet health products from us.

1. Information We Collect

Information you provide to us

When you purchase from our store or create an account, we collect information such as:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment information (processed securely by Shopify or your chosen payment provider)

Information collected automatically

When you browse our website, we automatically receive:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring website or ads

This information helps us improve our website experience and understand customer shopping behaviour.

Marketing communications

If you opt-in, we may send you:

  • Store news
  • Promotions
  • New product launches
  • Advice and educational content on natural pet supplements and pet wellbeing

You can unsubscribe at any time.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and services
  • Communicate order updates
  • Send marketing emails (only with your consent)
  • Analyse purchasing patterns for product planning

Lawful basis for processing (GDPR)

We process data under:

  • Contract – to fulfil your order
  • Consent – for marketing and email newsletters
  • Legitimate interest – website analytics, fraud prevention
  • Legal obligation – maintaining financial and tax records

3. How You Give Consent

By placing an order, creating an account or subscribing to marketing, you consent to the use of your information for those specific purposes.

You may withdraw consent at any time by emailing: info@phytopet.co.uk

4. Disclosure of Your Information

We may share your data with:

  • Shopify (our e-commerce provider)
  • Payment gateways (e.g., Shopify Payments, PayPal, Klarna)
  • Courier partners (e.g., Royal Mail, DPD)
  • Email marketing platforms
  • Analytics tools (e.g., Google Analytics, Meta Pixel)

We will only disclose information:

  • When required by law
  • To prevent fraud
  • To fulfil your order

We never sell your data.

5. Shopify

Our store is hosted on Shopify Inc.
Shopify securely stores your data on protected servers.
Payment information is encrypted and processed in line with PCI-DSS standards.

You can read Shopify’s policies here:

6. Third-Party Providers

Third-party service providers only receive the data needed to perform their services.

These may include:

  • Payment processors
  • Email marketing tools
  • Analytics platforms
  • Delivery services
  • Subscription billing services

If a provider is outside the UK/EU, your data may be transferred subject to adequacy regulations or safeguards such as Standard Contractual Clauses.

Once you leave our website or interact with a third-party app, their own privacy policy applies.

7. Security

We follow industry standards to protect your personal data.
All payment data is encrypted.
Although no method of transmission is 100% secure, we implement strict safeguards to protect your information.

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance
  • Remember items in your cart
  • Analyse website traffic
  • Personalise your shopping experience
  • Support marketing campaigns for our pet supplement range

You can manage cookies in your browser settings. Blocking cookies may affect site functionality.

A detailed list of cookies used by Shopify is available here:

9. Your Rights (UK GDPR / GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (right to be forgotten)
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request a copy of your data (data portability)

To exercise your rights, Email: info@phytopet.co.uk

10. Age of Consent

By using our site, you confirm you are over the age of majority in your jurisdiction, or that you consent to minor dependents using the site under your supervision.

11. Changes to This Policy

We may update this policy to remain compliant with laws or reflect changes in how we operate.
Updates take effect once posted on this page.

12. Contact Information

For questions, concerns or data requests, contact our Data Protection Lead:

Herbal Remedies for Animals Ltd (T/A Phytopet)
Pensarn, Pwllheli, LL53 6DJ, United Kingdom
Email: info@phytopet.co.uk