FAQ
General Frequently Asked Questions
What is your return policy?
How long does shipping take?
Orders shipped on a 48hr service
Do you ship internationally?
Yes to some countries outside of UK, but not to the EU. Please contact us with any enquiry's
How can I contact customer support?
What payment methods do you accept?
American Express, Apple Pay, Maestro, Mastercard, PayPal, Shop, Union Pay, Visa, iDEAL, Discover, Diners club.
Product Frequently Asked Questions
Can I use your supplements alongside my pet’s regular diet and other non‑medicated supplements?
Phytopet supplements are designed to work alongside a balanced diet and other non‑medicated pet supplements. If your pet is on prescribed medication has a medical condition, please check with your vet first.
Are your supplements suitable for both dogs and cats?
Many of our natural supplements are suitable for both dogs and cats and small pets. Always check the product label for species‑specific instructions and serving sizes.
From what age can I start giving supplements?
Start once your puppy or kitten is weaned and eating solid food. Begin with a small amount and increase gradually according to the label’s weight bands.
How long before I notice a difference with supplements and products?
Every pet is different. Topical oils may show benefits quickly, while probiotics, skin & coat and joint support usually need several weeks of consistent feeding.
Are Phytopet supplements veterinary medicines?
No — our products are natural nutritional supplements, not veterinary medicines. They support general wellbeing and normal body functions.
How much should I give my dog or cat?
Follow the size‑based guide on the label
Can I split the daily amount across meals?
Yes — splitting the daily amount between meals can improve acceptance and tolerance for sensitive tummies.
How long will a bottle or tub last?
It depends on your pet’s weight and daily serving. Larger pets will use product faster than smaller pets. Check the label for servings per container.
Do I need to refrigerate after opening?
Store in a cool, dry place away from sunlight. Oils & Probiotic products can be refrigerated after opening to preserve freshness; always follow the label instructions.
My pet is fussy — any tips to help them take supplements?
Mix with a favourite food, use a small starter amount, or try a with tasty topper like our salmon oil. Build up over several days. If refusal continues, discontinue and contact us.
My pet has a diagnosed condition or is on medication — can I use your products?
Please speak to your vet first. Supplements are not a substitute for veterinary care, especially where a diagnosis or prescription medication is involved.
Are there any side effects with supplements?
Most pets tolerate supplements very well. A sudden change to the diet can cause mild digestive changes. Stop use and consult your vet if symptoms persist.
Can I combine different Phytopet supplements?
Yes, many Phytopet products can be combined safely. Avoid doubling up on the same nutrients and always follow total daily amounts shown on each label.
Are your products grain‑free and free from artificial colours or flavours?
Please review each product page. We make our products with natural ingredients. Ingredients are listed in full for transparency.
Are your supplements safe for puppies and kittens?
Check each label. Some products are suitable for young pets; for very young or senior pets, consult your vet first.
Can I give human supplements to my pet instead?
We don’t recommend human supplements for pets unless your vet advises it. Pet supplements are formulated for species‑appropriate dosing and ingredients.
How should I store Phytopet supplements?
Keep lids closed, store away from heat and moisture, and follow any specific label guidance. Keep out of reach of pets and children.
What should I do if I miss a serving?
Give the next serving as scheduled. Do not double up unless the label specifically allows it.
Where are Phytopet products made?
Phytopet products are developed in the UK by our family‑run team, from ingredients we source - produced to high quality standards.